The shipping timeframe for each product is listed on its product page, at checkout and in your order confirmation email. All timeframes stated on this site deal in business days and are approximate. If you place your order in the evening after our business hours OR over a weekend, the shipping timeline doesn’t start until the morning of the next business day. Please note that we closed on the following days and thus they don’t count when calculating timeframes: all federal holidays, the day after Thanksgiving, Christmas Eve and New Year’s Eve.
Tracking information for each package will be sent to the email address used at checkout on the day each package(s) ship. If you have an account with us, you can also log in to check order status. It is your responsibility to keep an eye on tracking progress and also inspect packages for damage/defects asap once an order arrives. Since we work with many suppliers, your order may be broken up into more than one shipment.
All orders will ship out via ground shipping unless discussed otherwise. Domestic ground shipping costs are calculated based off the total amount spent on products
- $0.00-$64.99 = $7.99
- $65.00-$74.99 = $9.99
- $75.00 and Up = FREE
As stated in the chart above, we offer free domestic ground shipping on all orders over $75 (all items must be shipping to the same address to qualify).
We do offer rush service for customers who are in a time crunch. You can learn more about rush orders here or by calling us 913-957-9519. The process is quick and easy — but must be completed before an order is placed.
SHIPPING BEST PRACTICES
We use a variety of shipping carriers include Fedex, UPS and USPS. We don’t know which carrier will be used on your order until the final packaging and labeling process. If you’re shipping to an address that one or more carriers have trouble delivering to, please contact us before your order is placed so we can arrange usage of a specific carrier. If a package is returned to us for this reason, we won’t be able to issue an immediate replacement and will have to wait for the return to make it back to us before re-shipping. The customer will also be responsible for paying return and re-shipment costs.
We recommend not shipping to addresses where a door or garage code is required for access. If you include a code in your shipping address, we’ll add it to your label, but we can’t guarantee delivery will be successful and we aren’t liable for resulting lost or misdelivered packages Use at your own risk.
AFTER YOUR ORDER SHIPS
We’ll email you your tracking number(s) once your order ships. It’s your responsibility to monitor tracking progress until the orders arrives to you. We can’t guarantee we’ll be able to replace orders that show as having been successfully to your correct address. If you believe your order is lost, we’ll gladly assist in the carrier claim and investigation but won’t be able to issue a replacement until the claim is settled. Carrier claims can take up to two weeks to be completed.
We are not liable for stolen packages. If believe you’ve been a victim of theft, you will need to file a police report to resolve the matter. We highly recommend shipping to an address where someone will be home to receive the delivery.
Please inspect your order immediately upon delivery and contact us if there is damage or incorrect personalization. We’ll gladly assist with these issues but the sooner you contact us the better. We can’t guarantee we’ll be able to rush a replacement if we’re contacted only a few days before your event.
If a package is returned for any reason (including but not limited to a wrong or incomplete address being provided, missing or incorrect apartment or floor number or the driver being unable to access the property or door), the customer will be responsible for paying return and re-shipment costs.
We are not able to create a replacement order if your package is delayed or returned to us due to an incorrect address. We will have to wait for the package to be returned and then we can re-ship it. If the carrier is unable to successfully return the package to us, no refunds will be issued.
We are not liable for any “Acts of God”, weather conditions, operational issues with package carriers which prevent an order from being delivered in the quoted timeline. We will work with you as best we can but no refunds will be issued in these cases.
If you need to change the shipping address of a package that’s already shipped, please contact us to attempt this change. Do not contact the carrier directly. We can only attempt address changes with packages sent via UPS Ground or Fedex Ground Shipping. We cannot guarantee that all change requests can be accommodated. If an address change is successful, delivery may be delayed by several business days as the re-route process takes place. The customer will also be responsible for a $18 redirect fee. This fee is imposed on us by our carriers for any redirected package and we do pass on to the customer.
ALASKA, HAWAII & INTERNATIONAL SHIPPING
In additional to your shipping cost, there is a $25 surcharge for orders going to Alaska and Hawaii. This surcharge will be added to your total at checkout. Additionally, these orders may require additional time in transit. Please consult with us before ordering if you’re in a time crunch.
We do not currently ship outside of the US.