You’ve got shipping questions. We’ve got answers!
All orders will ship out via ground shipping unless discussed otherwise. Domestic ground shipping costs are calculated based off the total amount spent on products
- $0.00-$64.99 = $7.99
- $65.00-$124.99 = $9.99
- $125.00 + Over = FREE
As stated in the chart above, we offer free domestic ground shipping on all orders over $125 (all items must be shipping to the same address to qualify). Expedited shipping, Canada orders & orders that include a heavy or special circumstance freight charge are excluded from this offer.
SHIPPING TIMES & RUSH ORDERS
The shipping timeframe for each product is listed on its product page and again at checkout. All timeframes stated on this site deal in business days. If you place your order in the evening after our business hours OR over a weekend, the shipping timeline doesn’t start until the morning of the next business day. Please note that we closed on the following days and thus they don’t count when calculating timeframes: all federal holidays, the day after Thanksgiving, Christmas Eve and New Year’s Eve.
Tracking information for each package will be sent to the email address used at checkout on the day each package(s) ship. If you have an account with us, you can also log in to check order status. It is your responsibility to keep an eye on tracking progress and also inspect packages for damage/defects asap once an order arrives. Since we work with many suppliers, your order may be broken up into more than one shipment.
We do offer rush service for customers who are in a time crunch. You can learn more about rush orders here or by calling us 1-877-476-6601. The process is quick and easy — but must be completed before an order is placed.
ADDITIONAL SHIPPING POLICIES
If a package is returned for any reason (including but not limited to a wrong or incomplete address being provided, missing or incorrect apartment or floor number or the driver being unable to access the property or door), the customer will be responsible for paying return and re-shipment costs. Please provide an accurate address at checkout. We are not able to create a replacement order if your package is delayed or returned to us due to an incorrect address. We will have to wait for the package to be returned and then we can re-ship it.
The Man Registry is not liable for any “Acts of God”, weather conditions or operational issues with package carriers which prevent an order from being delivered in the quoted timeline. We will work with you as best we can but no refunds will be issued in these cases.
If you need to change the shipping address of a package that’s already shipped, please contact us to attempt this change. Do not contact UPS directly. We can only attempt address changes with packages sent via UPS Ground. We cannot guarantee that all change requests can be accommodated. If an address change is successful, delivery may be delayed by several business days as the re-route takes place. The customer will also be responsible for a $15 redirect fee. This fee is imposed on us by UPS for any redirected package and we do pass on to the customer. If you contact UPS directly and have a package redirected you will be billed for the $15 fee.
Shipping to Alaska, Hawaii, Canada and Internationally
In additional to your shipping cost, there is a $25 surcharge for orders going to Alaska and Hawaii. This surcharge will be added to your total at checkout. Additionally, these orders may require additional time in transit. Please consult with us before ordering if you’re in a time crunch.
Our Canada shipping policies can be viewed here.
We do not currently ship outside of the US and Canada.