Canceling or Making Changes to an Order
If you need to make changes to or cancel an existing order, please contact us and we’ll do our best to accommodate your request. Because we work with outside partners for many of our products we can’t always guarantee that changes or cancellations can be made once an order is placed. “Changes” includes adding/removing items from an order, changing personalization, editing shipping address and changing shipping method.
Mistakes Made with Personalization & Damaged Orders
Please double check your personalization requests for proper grammar and spelling before placing your order. You can review all personalization requests at checkout before you enter payment. We will personalize EXACTLY how you type in the request. All personalization we do is permanent and cannot be redone or removed from a product. Because of this, we cannot issue replacements for typos or mistakes on the customer’s end.
If a personalization mistake is made on our end, we’ll gladly issue a complimentary replacement.
Please inspect your order immediately upon delivery and contact us if there is damage or incorrect personalization. Do not contact UPS, Fedex or USPS directly. We’ll gladly assist with any of these issues, but the sooner you contact us the better. We can’t guarantee we’ll be able to rush a replacement if we’re contacted only a few days before your event.
We are happy to accept returns on non-personalized items. Return instructions will vary per product, so please contact us for your specific return instructions. Personalized products cannot be returned or exchanged. All returns must be arranged by email or phone before being sent back. All sales are final after 30 days.
Customers are responsible for paying return shipping & handling. Once we have received your return, we will refund you the purchase price of the item(s). If you received free shipping on your order, your refund will be LESS the amount that it cost us to ship the order to you. Returns being made from outside the US must pre-pay all duties/custom fees. Failure to do so will result in rejection of the package and forfeiture of the return.