Hi Blake, Chris here. We previously chatted about your order via email. I'm actually one of the owners here at The Man Registry. Thanks again for your order and for taking the time to leave a review. I definitely understand and apologize for the frustration this order has caused you! This isn't the experience we want our customers to have. We've spent 12+ years building a business that's based on customer satisfaction. There's literally nothing we take more seriously. Unfortunately, we're not perfect. But when problems arise, we're committed to resolving them and making sure each and every customer experience ends as a positive one.
First, I'll address the lost package. Your order shipped on June 28th. You received an email on that day that contained your tracking number (9261292700541303317203). If you enter the tracking number on the USPS website and click the "tracking details" tab, you'll see that there is a period between June 30th and July 14th where there is no update. I wish I could tell you what caused this delay. It's rare, but from time to time we do see packages get lost or freeze in place with USPS. We obviously don't control anything once a carrier has picked up a package but we are still always willing to assist and fix issues when they arise (even if it's the carrier's fault). When you contacted us on July 8th to ask why the package wasn't moving, we discussed the situation and agreed to give it another week to show up before we would issue replacements. The package did end up arriving on July 17th. Again, there's no way to know what caused the package to stall out in transit. But we absolutely did not create a new order and try to pass it off as the original as you suggested. You can prove this with the tracking number. The tracking number for the package you received is the exact same tracking number that we sent to you on June 28th. If we had created a new order, it would be an entirely new tracking number because it's impossible to use the same tracking number twice.
I do sincerely apologize that one of the decanters arrived with the wrong monogram design. I know this is especially frustrating given how long you had to wait for the package to arrive in the first place. It's an unacceptable mistake on our end and we will correct ASAP. We can ship a replacement directly to you or to the recipient. I'll reach out separately by email to confirm the details and do anything else necessary to ensure this experience ends as a positive one.
