Ordering FAQ
How can I place an order for multiple personalized products at once?
To place an order for a personalized product, just follow these steps on the product page:
- Select a size, color or personalization design if applicable.
- Add to cart.
- If buying multiple products, repeat the above process for each.
Can you ship my gifts to each groomsman individually? What’s the easiest way to do this?
To ship your order to multiple recipients you’ll need to place a new order for each shipping address. Please keep in mind that each individual order will need to be over $75 to qualify for free shipping.
What forms of payment do you accept?
We accept all major credit cards, Apple Pay, Google Pay, Paypal, Afterpay and Link by Stripe.
Do you charge sales tax?
We’re currently required to collect sales tax for orders shipping to certain states. If your state falls into this category, your sales tax will be automatically added at checkout. Please note that sales tax is calculated based on the shipping address, not the billing address.
Do you offer rush orders?
Our standard delivery time frame for any product is listed on its product page. In some cases, we can accommodate quicker delivery. To inquire about availability, please fill out this form before placing an order.
How does shipping work?
You can read our shipping policies here.
Do you accept returns?
In some cases, yes. You can read our full policy on returns, cancellations, and order changes here.
Do you ship to Canada?
We currently do not ship outside the US. If you’re in Canada, we recommend using a package forwarding service.
Personalization FAQ
Will you double-check my personalization to make sure I didn’t make a mistake?
We truly wish we had the time and capability to review the personalization for each order that is placed through our site. Personalization requests are fed directly into our production software and there are simply too many orders to stop and take note of every line of text that’s entered. Additionally, even if we were reviewing each order, it’s our policy to engrave exactly as the customer enters as we have no way of knowing if items are being purchased for past events, how people’s names are spelled, nicknames, etc.
Can you re-do personalization if I make a mistake?
The personalization work we do is permanent and we’re unfortunately not able to undo or redo a product that’s already been engraved, embroidered or printed.
Can you personalize with my company logo or custom design?
Yes! We love working with businesses and groups for corporate gifts, team gifts, branded promo products and more. Contact us here for more information on adding your logo or design to our products.
